Useful information

1. Placing an order – We respectfully request that our customers order goods from us in writing either by fax (01606 841 555) or email sales@rockfordstone.co.uk. This is to ensure that we have interpreted your requirements correctly and allow us to acknowledge this order back to you for review purposes.

2. Collection of orders – Customers can collect their orders directly from our warehouse or nominate another company to do this. Please ensure that the relevant Sales Order Acknowledgment Number is referred to on collection. The Sales Team will advise when the goods will be ready to collect.

3. Delivery of orders – Delivery can be arranged for our customers via sub-contracted haulage partners. To ensure effective deliveries take place as much information about the site of delivery needs to be collated to allow us to quote, book and deliver with the best suited vehicles possible. For tail lift deliveries we must restrict the weight of the pallets to 900kg (or less wherever possible). Deliveries can be overnight/next day or economy dependant on requirements. For an urgent overnight delivery please ensure that your order is confirmed to our Sales Team before 11am. Wherever possible we try and meet expected delivery dates however due to daily commitments please ring in advance to arrange urgent orders to avoid disappointment.

4. Receipt of orders – all goods must be checked at the point of delivery and signing for as ‘unchecked’ is not accepted. Any disturbance in packaging must be recorded on the delivery note for future reference. Any goods found to be damaged and not acknowledged on the delivery note cannot be replaced free of charge. Where goods have been taken from the delivery address and found to be damaged are not the responsibility of Rockford/the Haulier. Rockford cannot be responsible for goods that have been left for some time before checking on delivery quality.

5. Damages – where damages have been found on delivery and identified on the delivery note please advise the Sales Team as soon as possible. We can arrange replacements to be sent at the next available opportunity.

6. Receipt of goods – where tiles have been delivered/collected and signed for as accepted we respectfully advise that customers take an opportunity to check acceptance of colour variance and overall appearance within the first 48 hours following receipt. Rockford cannot be responsible for goods that have been with clients for some time before rejection of colour/appearance.

Glossary

STONE TILE FINISHES & TEXTURES

Aged - Matt unfinished look and texture

Bevelled Edge - 2mm sloping edge on all sides

Brushed - Brushed look and texture

Chipped - Chipped edge and rough finish

Cleft - Slightly rough split finish

Filled - Surface with the natural voids in the stone filled in

Honed - Super fine smooth finish

Polished - The finest and smoothest stone finish available, characterised by a high gloss

Rivened - Rough finish

Tumbled - Rounded edge and texture finish

Unfilled - Surface with the natural voids in the stone left unfilled

Disclaimer
©Copyright Rockford Stone & Slate Co. 2007. All rights reserved. Details given in this brochure are as accurate as possible at the time of print, but we reserve the right to improve designs, specifications and components without prior notice. Illustrations are not binding. Colour reproduction of products is as close as the printing process allows. Geological variations will occur in natural material, particularly in colour and texture. No part of this publication may be reproduced or transmitted in any form or by any means without the written permission of the copyright holder. All items are subject to availability. E&OE.